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Terms of service

TERMS & CONDITIONS

1. Introduction

Welcome to missclaire.co.in ("Website").

This Website is owned and operated by Eureka Cosmo Private Limited ("Company", "we", "our", or "us"), having its registered office at [3rd Floor,Office No.314, The Western Edge-II ,Opp Western Expess Highway,Borivali East,Mumbai,Maharashtra,400066.].

By accessing, browsing, registering on, or placing an order through the Website, you agree to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on the Website.

If you do not agree with these Terms, please do not use the Website.

The Company reserves the right to modify, update, or amend these Terms at any time without prior notice. Continued use of the Website after such modifications constitutes acceptance of the revised Terms.

2. Eligibility

The Website is intended for use by persons who are competent to enter into legally binding contracts under applicable laws in India.

Individuals below 18 years of age may use the Website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

3. User Account

When creating an account on the Website, you agree that:

  • The information provided by you is accurate, current, and complete.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You are responsible for all activities conducted through your account.

  • You shall immediately notify us of any unauthorized use of your account.

The Company reserves the right to suspend, restrict, or terminate any account that violates these Terms or is suspected of fraudulent activity.

4. Product Information

The Company endeavors to ensure that product descriptions, images, pricing, ingredients, and other information displayed on the Website are accurate.

However:

  • Product images are for illustrative purposes only.

  • Actual product packaging may vary from images shown.

  • Colors may differ due to individual device settings.

  • Product descriptions, formulations, packaging, and availability may change without prior notice.

The Company does not warrant that all information on the Website is complete, accurate, or error-free at all times.

5. Product Usage & Cosmetic Disclaimer

All products sold through the Website are intended for personal use only and may not be resold without prior written authorization from the Company.

Customers are advised to:

  • Read ingredient lists carefully before use.

  • Perform a patch test before using any cosmetic product.

  • Discontinue use immediately if irritation occurs.

Product information provided on the Website is for informational purposes only and should not be construed as medical advice. Individual results may vary. Customers with known allergies, skin conditions, or medical concerns should consult a qualified healthcare professional before use.

6. Pricing & Product Availability

All prices displayed on the Website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

The Company reserves the right to:

  • Modify prices without prior notice.

  • Correct pricing errors.

  • Change product specifications.

  • Discontinue products at any time.

In the event a product is listed at an incorrect price due to a technical, typographical, or system error, the Company reserves the right to cancel the order and initiate a refund where applicable.

All products are subject to availability.

7. Order Acceptance

Placing an order on the Website constitutes an offer to purchase the product.

Receipt of an order confirmation email, SMS, or WhatsApp notification does not constitute acceptance of the order.

The Company reserves the right to accept, reject, or cancel any order at its sole discretion, including but not limited to cases involving:

  • Product unavailability.

  • Pricing errors.

  • Payment issues.

  • Suspected fraudulent activity.

  • Violation of these Terms.

If an order is cancelled after payment has been received, the amount paid shall be refunded in accordance with the applicable refund process.

8. Payment

The Website may accept payments through:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (COD), where available

Payments are processed through secure third-party payment service providers.

The Company shall not be liable for payment failures arising from banking systems, payment gateways, internet connectivity issues, or technical interruptions beyond its control.

9. Shipping & Delivery

Orders are generally processed within 1–2 business days, subject to product availability and payment confirmation.

Delivery timelines displayed on the Website are estimates and may vary due to factors beyond the Company's control, including:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Remote serviceable locations

Shipping charges, if applicable, will be displayed during checkout.

Risk and ownership of products pass to the customer upon delivery.

10. Cancellation Policy

Orders may be cancelled only before dispatch.

Once an order has been shipped, cancellation requests may not be accepted.

The Company reserves the right to cancel any order due to operational issues, suspected fraud, pricing errors, or product unavailability.

11. Returns, Replacements & Refunds

Due to the nature of cosmetic and personal care products, opened, used, tampered, or damaged products after delivery are not eligible for return, replacement, or refund except where required under applicable law.

Returns or replacements shall only be considered in the following circumstances:

  • Damaged product received.

  • Incorrect product delivered.

  • Missing item in shipment.

Customers must report such issues within 48 hours of delivery by providing relevant photographs, videos, and order details.

All claims shall be subject to verification by the Company.

Approved refunds shall be processed to the original payment method and may take 5–10 business days to reflect, depending upon the customer's bank or payment provider.

12. Promotional Offers & Discounts

The Company may offer promotional discounts, coupon codes, loyalty benefits, or special offers from time to time.

The Company reserves the right to:

  • Modify, suspend, or withdraw any promotion.

  • Refuse the application of discounts in cases of misuse or abuse.

  • Cancel orders obtained through fraudulent use of promotional offers.

13. Intellectual Property

All content available on the Website, including but not limited to:

  • Trademarks

  • Logos

  • Product names

  • Images

  • Graphics

  • Videos

  • Text

  • Website design

is owned by or licensed to Eureka Cosmo Private Limited and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or commercially exploited without prior written consent.

14. User Conduct

Users shall not:

  • Use the Website for unlawful purposes.

  • Interfere with the functioning of the Website.

  • Upload or transmit malicious software.

  • Attempt unauthorized access to systems, databases, or accounts.

  • Engage in fraudulent or abusive activities.

Violation of this clause may result in suspension or termination of access and legal action where applicable.

15. Limitation of Liability

To the fullest extent permitted under applicable law, Eureka Cosmo Private Limited shall not be liable for:

  • Indirect, incidental, special, or consequential damages.

  • Loss of profits, revenue, goodwill, or data.

  • Delays caused by third-party service providers.

The Company's aggregate liability arising from any claim relating to the Website or products shall not exceed the amount paid by the customer for the relevant order.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

16. Privacy

Your use of the Website is also governed by our Privacy Policy.

By using the Website, you consent to the collection, storage, processing, and use of information as described therein.

17. Electronic Communications

By using the Website and providing your contact details, you consent to receive communications from the Company through email, SMS, WhatsApp, phone calls, and other electronic means relating to:

  • Orders

  • Deliveries

  • Customer support

  • Account activity

  • Promotional communications (subject to applicable law)

18. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations due to causes beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, labor disputes, governmental actions, internet failures, cyberattacks, transportation disruptions, or acts of God.

19. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to applicable consumer protection laws, the courts located in Mumbai, Maharashtra shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms, the Website, or any transaction conducted through the Website.

20. Contact Information

For any questions, complaints, or concerns regarding these Terms or the Website, please contact:

Eureka Cosmo Private Limited

Email: admin@eurekacosmo.com

Phone: +91 9833440125

Registered Address: [3rd Floor,Office No.314, The Western Edge-II ,Opp Western Expess Highway,Borivali East,Mumbai,Maharashtra,400066.]

GSTIN: [27AABCE8674N1ZY]