Refund policy
Shipping, Cancellation, Return & Refund Policy
This Shipping, Cancellation, Return & Refund Policy governs purchases made on MissClaire.co.in. By placing an order on our website, you agree to the terms mentioned below.
1. Shipping Policy
Order Processing
All confirmed orders are processed within 1–2 business days. Every order goes through a quality inspection process before dispatch to ensure products reach customers in perfect condition.
Delivery Timeline
Once shipped, orders are typically delivered within 2–7 business days, depending on:
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Delivery location
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Courier partner timelines
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Product availability
Delivery timelines may be affected during sale events, festivals, or unexpected courier delays.
Shipping Coverage
We currently ship across India only. At this time, international shipping is not available.
Shipping Charges
Shipping charges are applied as follows:
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INR 50/- shipping fee on orders below 399
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Free shipping on orders above ₹ 399
These charges may change during promotional campaigns.
Order Tracking
After your order is shipped, you will receive tracking details via email or SMS. Customers can also track orders through the “My Orders” section after logging into their account.
Delivery Issues
If your order shows delivered but you have not received it, please notify our customer support team within 48 hours of delivery notification.
2. Cancellation Policy
Orders can be cancelled only if they have not been shipped.
Customers can request cancellation by:
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Logging into their account and visiting My Orders
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Contacting our customer support team
Once the cancellation request is confirmed, the refund will be processed within 2-7 working days.
Orders that have already been dispatched cannot be cancelled.
3. Return & Replacement Policy
We offer return or replacement only under the following circumstances:
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The product received is damaged
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The product is defective
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Incorrect product delivered
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Missing product in the order
Return Request Window
Customers must raise a return request within 48 hours of delivery.
Mandatory Unboxing Video
To ensure fair resolution of claims, customers must provide a clear unboxing video showing:
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The sealed package
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Shipping label
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Complete opening process
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Products received inside
The video must be continuous and unedited.
Return Process
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Contact customer support within 48 hours of receiving the order.
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Provide order details, product images, and unboxing video.
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After verification, a reverse pickup will be scheduled within 2–4 working days.
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Refund or replacement will be processed once the returned product is received and inspected.
4. Conditions for Return
Returned products must meet the following conditions:
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Product must be unused and unopened
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Original packaging, labels, and seals must be intact
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Product must include all accessories and freebies
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Product must not show signs of usage or damage
5. Non-Returnable Conditions
Returns will not be accepted in the following cases:
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Product has been used or opened
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Product damaged due to misuse or improper handling
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Original packaging is missing
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Return request made after 48 hours of delivery
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Product purchased during clearance or special sale (unless defective)
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Missing free gifts or accessories
Products sold in kits, sets, or combos must be returned as a complete unit.
6. Refund Policy
Refunds are processed only after the returned product has been received and inspected by our warehouse team.
Prepaid Orders
Refunds will be credited to the original payment method within 7–10 business days.
Cash on Delivery (COD) Orders
Refunds will be processed via bank transfer or UPI after receiving bank details from the customer. The amount may reflect within 2–5 business days.
Please note:
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Shipping charges and COD fees are non-refundable.
7. Free Gifts & Promotional Items
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Free gifts are subject to availability.
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Freebies may change depending on inventory or promotional offers.
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If a product is returned, free gifts must also be returned.